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Privacy and data deletion

ANTONIO DC, Urdaneta City, Pangasinan, Philippines. Last updated October 18, 2026.

This page explains, in plain words, what we keep about you when you order from us or message us, who else sees it, and how to ask us to delete it. We follow the Data Privacy Act of 2012 (Republic Act 10173) of the Philippines.

What we collect

  • When you order: your name, mobile number, delivery address, the bags or socks you chose, how you pay (cash on delivery or GCash), and any delivery note you type. If you pay by GCash, we see that the payment came in.
  • When you message us on Facebook Messenger: your Messenger name and the ID Facebook gives our Page for your chat, so we can link your chat to your order and send you the J&T tracking number. We also record when you last wrote to us. If you came from one of our ads, we record which ad.
  • If you send a review: the photo or video, your first name and what you wrote. Nothing is shown on our website until we check it.
  • If you join our VIP list or use “Find your bag”: your answers, and your mobile number or Facebook name if you give it.
  • On this website: we use the Meta Pixel to count visits and measure our Facebook ads. It can set cookies in your browser.

Why we use it

  • To confirm, pack, ship and deliver your order, and to contact you about it.
  • To handle returns, refunds and complaints, and to keep our sales records.
  • To send your tracking number and, a day after delivery, a link to leave a review.
  • To message VIP members about new bags and sales, only if they joined.
  • To see which ads and posts bring customers, so we can spend less on ads that do not work.

We do not sell your information.

Who else sees it

  • Couriers. J&T Express, or a Lalamove rider for same-day delivery, get your name, mobile number and address so they can deliver.
  • Meta (Facebook and Messenger). Your chats with our Page go through Messenger, and the Meta Pixel sends visit information to Meta. Meta’s own privacy policy applies to that.
  • Our service providers. Our website and order system run on Cloudflare and Supabase, which store the data for us. They may only use it to run our service.
  • Only our own staff who need it for orders can see it. We may share it with the authorities if the law requires.

How long we keep it

We keep order records for as long as we need them for returns, refunds, accounting and tax. Review photos and videos stay until you ask us to remove them. Other information is kept while it is useful for serving you, and deleted when you ask.

Your rights

You may ask to see what we have about you, to correct it, to stop us from messaging you, or to delete it. If you think we mishandled your data, you can also complain to the National Privacy Commission (privacy.gov.ph).

How to ask us to delete your data

  1. Message our Facebook Page on Messenger and write “Delete my data”.
  2. Tell us the name and mobile number you used, or your order number, so we can find you.
  3. We will reply to confirm it is you, then delete it within 30 days and tell you when it is done.

Some records may have to stay if the law requires us to keep them (for example sales records), or while an order, return or refund is still open. We will tell you what we kept and why. You can also remove our Page’s access to your Messenger chat by deleting the conversation in Messenger.

Contact us

Changes

If we change how we handle your information, we will update this page and the date at the top.